# OrderSurvey > OrderSurvey is a post-purchase survey app for Shopify. It shows targeted surveys on the checkout Thank You page, the Order Status page, and Shopify POS (in-store), with NPS/CSAT tracking, conditional branching, targeting rules, and CSV export. Surveys render natively as checkout extensions, no theme code, no external scripts, and no extra data scopes on install. Key facts: - Platform: Shopify (install from the Shopify App Store: https://apps.shopify.com/ordersurvey) - Survey surfaces: Thank You page, Order Status page, Shopify POS - Question types: NPS (0 to 10), CSAT / star rating (1 to 5), single-select, multi-select, dropdown, short text, long text - Common uses: marketing attribution ("How did you hear about us?"), NPS and satisfaction tracking, product feedback, zero-party data collection - Pricing: Free plan (up to 100 responses/month, unlimited surveys, both web placements, branching, targeting). Pro plan $49/month (unlimited responses, CSV export, webhook alerts). - Privacy: GDPR compliant; only collects responses customers choose to give; honors Shopify data-request and redaction webhooks; requests no customer or order data scopes on install. ## Main pages - [Home](https://ordersurvey.com/): Product overview, features, pricing, and FAQ - [About](https://ordersurvey.com/about): Who builds OrderSurvey - [Contact](https://ordersurvey.com/contact): Support contact - [Privacy](https://ordersurvey.com/privacy): Privacy policy - [Terms](https://ordersurvey.com/terms): Terms of service ## Comparisons - [Delighted Alternatives for Shopify Stores (2026)](https://ordersurvey.com/compare/delighted-alternatives-shopify): Delighted shut down in June 2026. If you ran NPS or CSAT on a Shopify store, here is how to think about a replacement, a fair shortlist, and what to check before you switch. - [OrderSurvey vs Kno Commerce: Which Survey App Should You Install?](https://ordersurvey.com/compare/ordersurvey-vs-kno-commerce): A fair OrderSurvey vs Kno Commerce comparison: the dimensions that decide a Shopify post-purchase survey app, OrderSurvey's concrete approach, and who each one fits. - [OrderSurvey vs Fairing: Which Post-Purchase Survey App Fits Your Store?](https://ordersurvey.com/compare/ordersurvey-vs-fairing): A fair OrderSurvey vs Fairing comparison: the dimensions that decide a Shopify post-purchase survey app, OrderSurvey's concrete approach, and who each one fits. - [Kno Commerce Alternatives: 4 Shopify Survey Apps Worth a Look (2026)](https://ordersurvey.com/compare/kno-commerce-alternatives): Looking for a Kno Commerce alternative? Why stores switch, four credible post-purchase survey apps to shortlist, and a fair evaluation checklist. - [Fairing Alternatives: 4 Post-Purchase Survey Apps for Shopify (2026)](https://ordersurvey.com/compare/fairing-alternatives): Looking for a Fairing alternative? The reasons stores switch, four credible post-purchase survey apps to shortlist, and a checklist for evaluating them fairly. - [OrderSurvey vs Kno vs Fairing: How to Choose a Post-Purchase Survey App](https://ordersurvey.com/compare/ordersurvey-vs-kno-vs-fairing): A high-level, fair comparison of OrderSurvey, Kno Commerce, and Fairing, the dimensions that matter when choosing a Shopify post-purchase survey app, and who each fits. - [OrderSurvey vs Zigpoll: How to Choose a Survey App](https://ordersurvey.com/compare/ordersurvey-vs-zigpoll): A fair OrderSurvey vs Zigpoll comparison: the dimensions that decide a Shopify survey app, OrderSurvey's concrete approach, and who each one fits. - [OrderSurvey vs Grapevine: How to Choose a Survey App](https://ordersurvey.com/compare/ordersurvey-vs-grapevine): A fair OrderSurvey vs Grapevine comparison: the dimensions that decide a Shopify survey app, OrderSurvey's concrete approach, and who each one fits. ## Blog - [Shopify Exit Survey: How to Run One (and a Higher-Signal Alternative)](https://ordersurvey.com/blog/shopify-exit-survey): How to set up a Shopify exit survey, why exit-intent popups sample your hardest audience, and the post-purchase question that captures the same objections with far better data. - [Shopify Surveys: The Complete Guide to Every Type, Surface, and Question](https://ordersurvey.com/blog/shopify-surveys): Every kind of Shopify survey in one guide: order confirmation page, checkout, order status, POS, and exit surveys, plus NPS, CSAT, and marketing channel attribution. - [How to Collect Customer Feedback on Shopify: 7 Methods Compared](https://ordersurvey.com/blog/shopify-customer-feedback): Seven ways to collect customer feedback on Shopify, compared on response rate, cost, and effort: post-purchase surveys, reviews, email, POS, support mining, polls, and interviews. - [10 Post-Purchase Surveys Million-Dollar Shopify Brands Use](https://ordersurvey.com/blog/post-purchase-surveys-million-dollar-brands): The 10 post-purchase surveys that show up again and again in seven and eight figure Shopify brands, with the exact questions, placement, and targeting for each. - [Post-Purchase Survey Best Practices: 12 Rules That Raise Response Rates](https://ordersurvey.com/blog/post-purchase-survey-best-practices): Twelve post-purchase survey best practices covering timing, question design, placement, targeting, and follow-up, drawn from what high-performing Shopify stores do. - [Post-Purchase Behavior: What Happens After Checkout and How to Shape It](https://ordersurvey.com/blog/post-purchase-behavior): Post-purchase behavior is everything a customer does after buying: evaluation, dissonance, returns, reviews, and repurchase. Here's the stage-by-stage playbook for ecommerce. - [Free Shopify Survey Apps: What You Actually Get (and What's Paywalled)](https://ordersurvey.com/blog/free-shopify-survey-apps): What free Shopify survey app plans really include, the four paywalls to check before installing, and how to run a genuine post-purchase survey program on $0. - [30 Customer Satisfaction Survey Questions for Ecommerce Stores](https://ordersurvey.com/blog/customer-satisfaction-survey-questions-ecommerce): Thirty customer satisfaction survey questions for ecommerce, organized by what you're measuring: checkout, delivery, product, support, and loyalty, with when to ask each. - [What's the Best Post-Purchase Survey for Shopify Brands?](https://ordersurvey.com/blog/best-post-purchase-survey-for-shopify-brands): The best post-purchase survey for Shopify brands is a one-question attribution survey on the thank-you page. Here's why, plus the best survey for every goal. - [Best Shopify Post-Purchase Survey Apps: How to Choose](https://ordersurvey.com/blog/best-shopify-post-purchase-survey-apps): A practical buyer's guide to post-purchase survey apps for Shopify, the criteria that actually matter, the main options in the category, and how to match a tool to your needs. - [In-Store Feedback: Running Surveys on Shopify POS](https://ordersurvey.com/blog/shopify-pos-surveys): How to collect customer feedback at your retail counter with Shopify POS surveys, what to ask in person, how it works, and how to unify online and in-store data. - [The "How Did You Hear About Us?" Survey: A Complete Playbook](https://ordersurvey.com/blog/how-did-you-hear-about-us-survey): Why the 'How did you hear about us?' survey beats pixel attribution after iOS 14, the answer options to use, and how to turn responses into real channel ROI. - [Post-Purchase Surveys for Shopify: The Complete Guide](https://ordersurvey.com/blog/post-purchase-surveys-shopify-guide): What post-purchase surveys are, why they work, where to place them on Shopify, and how to turn the answers into fewer returns and smarter marketing spend. - [Voice of Customer for Ecommerce: Building a Survey-to-Action Loop](https://ordersurvey.com/blog/voice-of-customer-loop): A voice of customer ecommerce loop turns survey responses into action. Learn how to collect, route, act, and close the loop every week. - [Survey Segmentation: Targeting by Order Value, Product, and Customer Tag](https://ordersurvey.com/blog/survey-segmentation): Survey segmentation gets you sharper answers. Target Shopify post-purchase surveys by order total, products, tags, country, and currency with OrderSurvey. - [How to Calculate NPS: Formula, Worked Example, and Pitfalls](https://ordersurvey.com/blog/how-to-calculate-nps): Learn how to calculate NPS with the promoters-minus-detractors formula, a full worked example, common mistakes to avoid, and how to automate it. - [How to Run a Checkout Survey Without Slowing Down Your Store](https://ordersurvey.com/blog/survey-without-slowing-checkout): Add a checkout survey without hurting conversion. Use post-purchase placement, native extensions, and short non-blocking questions that keep checkout fast. - [How to Reduce Returns With Post-Purchase Surveys](https://ordersurvey.com/blog/reduce-returns-with-surveys): Returns crush ecommerce margins. Learn how post-purchase surveys help you reduce returns ecommerce-wide by fixing fit, sizing, and PDP gaps at the source. - [Marketing Attribution Survey: Calculate Channel ROI From the Data](https://ordersurvey.com/blog/attribution-survey-channel-roi): Turn marketing attribution survey responses into real channel ROI: weight by revenue, compare to platform numbers, and export to CSV. A worked example. - [Zero-Party Data for Shopify: What It Is and How to Collect It](https://ordersurvey.com/blog/zero-party-data-shopify): Zero-party data for Shopify is information customers hand you on purpose. Here is what it is, why it beats pixels, and how to collect it with surveys. - [Shopify Thank You Page Survey vs Order Status Survey: Where Should It Live?](https://ordersurvey.com/blog/thank-you-page-vs-order-status-survey): A Shopify thank you page survey and an order status survey ask different things at different moments. Here's which goes where, with a decision table. - [Survey Response Rate Benchmarks for Ecommerce (2026)](https://ordersurvey.com/blog/survey-response-rate-benchmarks): What's a normal survey response rate benchmark for ecommerce? Real ranges by survey type, the factors that move the number, and how to set your own baseline. - [Shopify App Permissions: Collecting Feedback Without Extra Scopes](https://ordersurvey.com/blog/survey-app-permissions-scopes): Why Shopify app permissions matter for survey tools, and how native extensions read order context without broad data scopes or extra privacy risk. - [NPS for Shopify Stores: How to Measure It Post-Purchase](https://ordersurvey.com/blog/shopify-nps-guide): A practical guide to measuring Shopify NPS post-purchase: where to place the survey, how to branch by score, and how to act on detractors fast. - [Post-Purchase Survey Templates You Can Launch in 5 Minutes](https://ordersurvey.com/blog/post-purchase-survey-templates): Four ready-to-use post-purchase survey templates with exact question wording, answer options, and targeting. Copy, paste, launch in five minutes, no code. - [25 Post-Purchase Survey Questions That Actually Get Answered](https://ordersurvey.com/blog/post-purchase-survey-questions): 25 post-purchase survey questions grouped by goal, with the OrderSurvey question type to use for each and how to pick the one question that matters. - [12 Post-Purchase Survey Examples for Shopify Stores](https://ordersurvey.com/blog/post-purchase-survey-examples): 12 post-purchase survey examples by use case (attribution, NPS, sizing, gifting, subscription) with the exact question types and branching to build each. - [Shopify Order Status Page Surveys: A Setup Guide](https://ordersurvey.com/blog/order-status-page-survey-setup): Set up an order status page survey on Shopify in minutes. The best questions, targeting rules, and how to act on responses, with no code. - [NPS vs CSAT vs CES: Which Customer Metric Should You Track?](https://ordersurvey.com/blog/nps-vs-csat-vs-ces): NPS vs CSAT vs CES, explained for Shopify stores. What each metric measures, when to use which, and how to run them post-purchase without slowing checkout. - [How to Boost Post-Purchase Survey Response Rates](https://ordersurvey.com/blog/improve-survey-response-rates): Practical tactics to raise your post-purchase survey response rate on Shopify: in-context placement, one-question surveys, timing, and smart incentives. - [15 "How Did You Hear About Us?" Answer Options (and How to Use Them)](https://ordersurvey.com/blog/how-did-you-hear-about-us-options): A copy-paste list of 15 how did you hear about us options, plus rules for picking the right ones and turning the write-ins into real channel decisions. - [What's a Good NPS for Ecommerce? Benchmarks by Category](https://ordersurvey.com/blog/good-nps-for-ecommerce): What counts as a good NPS ecommerce score? Benchmarks by category, why they vary, and how to set a baseline that actually means something. - [Marketing Attribution After iOS 14: Why Surveys Beat Pixels](https://ordersurvey.com/blog/attribution-after-ios14-surveys): iOS 14 broke pixel tracking. Learn how a post-purchase attribution survey recovers the channels your ad platforms can no longer see, including word-of-mouth. - [How to Add a Survey to Your Shopify Thank-You Page (No Code)](https://ordersurvey.com/blog/add-survey-shopify-thank-you-page): Add a survey to your Shopify thank-you page, the order confirmation page, with no code: pick the question, target the right orders, and review responses in minutes. - [NPS Follow-Up Flows: Turn Detractors Into Repeat Customers](https://ordersurvey.com/blog/nps-detractor-follow-up): A practical NPS follow up playbook for Shopify: branch on low scores, alert your team, close the loop, and measure recovered revenue.