OrderSurvey vs Zigpoll: Response Limits and Survey Channels

OrderSurvey focuses on Shopify's post-purchase survey blocks. Zigpoll advertises a wider set of delivery channels. Choose based on where you need to ask and what you need to do with the answers.

We build OrderSurvey. The comparison below uses our implementation, Zigpoll's Shopify listing and its plan documentation, checked November 7, 2026. Published capabilities are not a hands-on competitor test, and allowances can change.

A practical evaluation for a growing store

If you need post-purchase blocks, unlimited responses and CSV export at $24 USD/month, start by testing that exact workflow. Watch OrderSurvey in the development store and inspect an illustrative export before installing. The export has one row per answered question; it does not automatically contain order revenue or product details.

Use the same evaluation checklist for both apps: publish the intended placement, answer a relevant branch, confirm the response is saved, and inspect the export or integration you will actually use. Free OrderSurvey includes branching and targeting, so Unlimited is not required merely to test those controls.

Response capacity and channels

Keep response counts separate from question answers

OrderSurvey counts one saved survey submission as one response. Zigpoll's current documentation counts one participant taking one survey as one response, regardless of how many questions they answer. A participant who answers a question and leaves before finishing still uses one Zigpoll response. OrderSurvey collects the response when the customer submits; it does not save unfinished questionnaires.

Illustrative example: 100 buyers each complete one survey with three answered questions. That produces 100 responses in either app, with 300 individual answers. OrderSurvey's CSV expands each saved response into one row per answered question, so those 300 export rows should not be counted as 300 survey submissions.

Zigpoll Standard includes 200 responses per month with either billing option. Monthly billing costs $39 USD per month. Annual billing costs $348 USD per year, equivalent to $29 per month. OrderSurvey Unlimited costs $24 USD per month for unlimited responses. We checked prices on November 13, 2026 against Zigpoll’s Shopify listing and OrderSurvey’s pricing page.

If you only need a small number of responses and a free export, Zigpoll's Lite plan may fit better. If the task is a Shopify post-purchase survey with more than 200 monthly responses, OrderSurvey Unlimited's response allowance is a reason to evaluate it. That price difference does not mean the apps have identical reporting or integrations.

Logic and data access

OrderSurvey includes NPS, ratings, choices and text answers, with conditional follow-ups and a visual builder. Audience settings can distinguish first orders from repeat orders. Other rules use available order totals, quantities, products, variants, country and currency. POS needs an all-orders survey without order-rule conditions.

CSV export and webhook alerts require Unlimited. Zigpoll advertises connections including Klaviyo, Shopify Flow and Google Sheets. Test your exact destination; an OrderSurvey webhook should not be assumed to replace a native integration.

The base OrderSurvey install requires no Shopify Admin API data scopes, but the app still processes answers and order context. Optional customer tagging needs write_customers permission and an authenticated customer. Read the privacy policy and compare actual permissions for the features you plan to use.

Check the setup before switching

Create and enable the survey, then add and save the OrderSurvey block separately on the Thank you and Order status pages. Installing the app alone does not display a survey. Complete a test order, answer each branch, and check the saved response. Reopen the order to check the completion state.

For first-order or repeat-order targeting, the Thank you block identifies the audience. Order status can use that recorded classification; older or unidentified orders will not show an audience-specific survey. Existing customer-tag targeting is unavailable on these checkout pages. Applying a tag after a response is a separate optional feature.

Test finalists in separate periods with a consistent question and placement, rather than displaying competing surveys to the same buyer. Export history before uninstalling and check each provider's retention policy. There is no automatic transfer of old answers into OrderSurvey.

Book personal setup help if you want help choosing a question and checking both blocks.

Try OrderSurvey Free if its survey surfaces match the job. If you need a survey delivered after a parcel arrives, select a tool with that delivery trigger instead.

Frequently asked questions