OrderSurvey vs Zigpoll: How to Choose a Survey App

If you're weighing OrderSurvey vs Zigpoll, you're looking at two credible ways to collect feedback from your Shopify customers. The right pick isn't decided by a feature-count scoreboard. It comes down to where you want to ask, how much logic you need, how much access to your store the app requests, and how the price scales as your response volume grows.

This page lays out the dimensions that drive that decision, describes OrderSurvey concretely from what it actually does, and gives you a fair way to evaluate both. Product details and pricing change often, so we don't quote specific features or prices for Zigpoll here. Always confirm the current details on its Shopify App Store listing.

The dimensions that matter

When operators choose a survey app for Shopify, the decision usually lands on five things:

1. Where it can ask. Thank-you page, order status page, in-store at the register (POS).
2. Logic and targeting. Branching, multi-question flows, and rules that decide who sees which survey.
3. What you're optimizing for. Marketing attribution, satisfaction and NPS, or open-ended product feedback.
4. Permissions and privacy. How much data access the app requests when you install it.
5. Pricing model. How cost behaves as your monthly responses climb.

Use those five as the lens for both apps, and the comparison stops being a guessing game.

How OrderSurvey approaches it

OrderSurvey is a post-purchase survey app built entirely on Shopify's native extension surfaces, so it reads the order context it needs without requesting broad data access scopes. Here's the concrete picture.

Where it asks

Three surfaces, no code:

• Thank-you page, right after checkout completes.
• Order status page, where customers return to track an order.
• Shopify POS, in-store and post-sale at the register.

That third surface is the part most survey apps skip. If you sell both online and in person, OrderSurvey runs one feedback program across all of it. (More on the in-store side in our guide to running surveys on Shopify POS.)

Logic, question types, and targeting

• Question types: NPS (0-10), CSAT/rating (1-5 stars), single-select, multi-select, dropdown, short text, and long text.
• Logic: conditional branching, so a follow-up question only appears based on a previous answer, plus multi-question surveys with pagination.
• Targeting rules: order total, item quantity, products or variants, customer tags, shipping country, and currency. (POS surveys target by location only, because POS exposes just the order id, not the full order rules.)
• Multiple concurrent surveys with a priority order and a default-survey fallback, plus optional start and end dates for scheduling.

Acting on the data

• Low-score alerts when NPS lands at or below a threshold you set, sent to a destination like a Slack webhook so a detractor gets a fast human response.
• CSV export of every response for your own analysis.

Pricing

• Free up to 100 responses per 30 days.
• Pro at $49 per month for unlimited responses.

Flat pricing means a survey that suddenly catches fire on a high-traffic week doesn't surprise you with a bigger bill.

Zigpoll, fairly

Zigpoll is a well-known, established survey and feedback app in the Shopify ecosystem, used by plenty of stores for collecting customer input post-purchase and on-site. That's the honest, neutral positioning.

Beyond that, the specifics (exact placements, logic features, integrations, scopes requested, and pricing tiers) are best taken straight from the source, because they evolve. Treat Zigpoll's current Shopify App Store listing as the authority, and run it through the same five-point checklist you'd apply to OrderSurvey. We're not going to invent feature claims about a competitor we can't verify for you today.

A fair comparison framework

Rather than assert parity or superiority we can't responsibly back up, here's the grid to fill in yourself. OrderSurvey's column is grounded in the facts above. The Zigpoll column is left for you to confirm.

Dimension	OrderSurvey	Zigpoll
Thank-you page surveys	Yes	Check listing
Order status page surveys	Yes	Check listing
Shopify POS (in-store) surveys	Yes	Check listing
Conditional branching	Yes	Check listing
Targeting (order total, products, tags, country, currency)	Yes	Check listing
Multiple concurrent surveys + scheduling	Yes	Check listing
Low-score alerts (e.g. Slack)	Yes	Check listing
CSV export of responses	Yes	Check listing
Broad data scopes required	No	Check listing
Free tier	Up to 100 responses / 30 days	Check listing
Paid plan	$49/mo, unlimited responses	Check listing

Filling in that right column from Zigpoll's current materials takes about ten minutes, and it gives you a comparison built on fact instead of marketing copy.

Who should pick what

• You want a quick "How did you hear about us?" attribution survey. Both apps can run one. Decide on setup speed, how cleanly you can export and analyze the data, and how the price scales. Our attribution survey playbook shows what a good one looks like.
• You sell in person as well as online. This is where OrderSurvey is clearly differentiated. It runs surveys on Shopify POS alongside the thank-you and order status pages, so in-store feedback flows into the same system. If a unified online-and-retail loop matters, confirm whether the alternative covers POS at all.
• You're privacy-conscious about app permissions. Weigh how much access each app asks for at install. OrderSurvey is built on native extensions specifically to avoid broad data scopes. Verify what Zigpoll requests on its listing.
• You expect uneven or spiky response volume. OrderSurvey's flat $49 Pro plan covers unlimited responses, so a viral week doesn't change the cost. Check how the alternative's pricing behaves at higher volume.
• You want branching and segmented targeting, not just a single static poll. OrderSurvey supports conditional follow-ups and rules by order value, product, tag, country, and currency. If that depth matters, confirm the equivalent on the other side.

The honest bottom line

Both OrderSurvey and Zigpoll can collect genuinely useful customer feedback. If your needs are online-only and straightforward, the call mostly comes down to pricing, setup, and how you like to work with the data, so install one or two and see what fits. If you sell both online and in-store, want branching plus segmented targeting, or care about a privacy-light footprint and flat $49 pricing, OrderSurvey is built for exactly that, and that's where we'd point you.

Whatever you choose, run it through a clear checklist first. Our buyer's guide to post-purchase survey apps covers what to evaluate, and for the strategy behind getting more out of whichever tool you pick, start with the complete guide to post-purchase surveys.