We help Shopify stores hear their customers

OrderSurvey is a post-purchase survey app for Shopify. We exist to help merchants understand the one thing analytics can't tell them: what their customers actually think, and why they bought.

What we believe

The best feedback is collected in context, the moment a purchase happens, not days later in an inbox full of other emails. That is when a customer is most engaged and their memory is freshest, so that is where we ask.

We also believe merchants shouldn't have to trade broad access to their store's data for the ability to ask a question. Privacy changes have made pixel-based attribution unreliable, and zero-party data, the answers customers volunteer directly, is now one of the most honest signals a store has. Collecting it should be simple and low-risk.

How OrderSurvey works

OrderSurvey runs on Shopify's native extension surfaces, so it reads the order context it needs without requesting broad data scopes. You can ask in three places:

• The thank-you page, right after checkout, ideal for attribution and first impressions.
• The order status page, where customers track an order, ideal for satisfaction and delivery feedback.
• Shopify POS, at the register, so in-store feedback flows into the same place as online.

Surveys support NPS, CSAT and star ratings, attribution questions, and open text, with conditional branching and targeting by order value, products, country, and currency, plus first- or repeat-order audiences. Unlimited adds CSV exports and configurable alerts for low NPS scores.

Free includes 100 responses per rolling 30 days. Unlimited is $24 USD per month and includes CSV export. See the plan details.

Where to go next

Watch a buyer answer a survey and see where the response appears in Shopify. The setup guide explains how to add the block to both pages. You can also compare OrderSurvey vs Kno vs Fairing. For help checking your own setup, book a call with Dennis, the founder, or send a question.