OrderSurvey

Shopify post-purchase survey guides

Set up your survey, choose useful questions, and make sense of customer feedback.

Latest guides

Attribution

Should Refunded Shopify Orders Count in a Discovery Survey?

Keep a buyer’s discovery answer after a refund. Match Shopify order IDs, handle partial refunds and compare order counts with the amount left after refunds.

4 min read

Setup & Implementation

How to Show a Shopify Survey Only to Buyers of a Specific Product

Choose a product or variant ID for a Shopify post-purchase survey. Test a matching order, a different variant and a mixed cart before launch.

3 min read

Shopify How-Tos

How to A/B test a Shopify thank-you page survey question

Design a fair wording experiment for a Shopify post-purchase poll. Set the unit, outcome and stopping rule, then interpret a worked example with uncertainty.

3 min read

Shopify How-Tos

What belongs in the denominator of a Shopify post-purchase poll?

Calculate eligible-order yield, recorded exposure and answer share with a worked Shopify example. Use the right denominator when your survey response count changes.

3 min read

Shopify How-Tos

Trace a Shopify test order from the survey answer to the report

A repeatable receipt-to-report test for Shopify surveys. Match an order to its saved answers, inspect CSV rows and exclude test responses from analysis.

3 min read

Post-Purchase Surveys

Will They Run Out Before the Next Refill? A Shopify Subscription Survey

Find the gap between a subscriber's chosen delivery schedule and expected usage. Use a sample coffee poll to decide which refill interval to test.

3 min read

Post-Purchase Surveys

When a Variant Sells Out, Which Shopify Sales Are Substitutions?

Identify buyers who switched color, size, or product after a stockout. Use a thank-you-page poll and a dated inventory log to interpret the next reorder.

3 min read

Post-Purchase Surveys

What Made That Size a Guess? A Shopify Thank-You-Page Poll for Apparel

Find the specific missing measurement behind a size decision, rewrite one product page, and compare buyer confidence with later fit-related exchanges.

3 min read

Post-Purchase Surveys

Did Your Preorder Ship Date Land? Ask Buyers Right After Checkout

Check whether Shopify preorder buyers understood the promised shipping window. Get a copyable thank-you-page question, a batch-level example, and a retest plan.

3 min read