For Shopify agencies & consultants
Learn where buyers discovered a brand and what helped them choose it. Launch a short survey on Shopify’s Thank you and Order status pages, with personal setup help from Dennis at OrderSurvey.
Start with one client and one useful question. Free available. Pro is $39 USD/month per store.
Choose the question before the tool
Ask “Where did you first hear about us?” Show “Which creator or podcast?” only when that answer is relevant.
Review named recommendations alongside campaign dates and referral reports.
Plan a discovery question →Include an AI-assistant option in the discovery question, then ask which assistant the buyer used.
Collect customer-reported context that you can compare with referral data.
See an AI-discovery example →Ask “What was the main reason you chose us today?” Add an optional follow-up for an answer you want to understand.
Use recurring themes to inform copy and customer-research questions.
Explore question examples →These are example research questions. Survey answers add buyer context; they do not establish that a channel caused a sale.
Try it before installing
Choose an answer in the demo and see how the next question changes. You can also try NPS and product-feedback examples.
The website demo uses the app’s branching engine. It is an example, not a live Shopify checkout; demo answers stay in this page and are not saved as merchant responses.
Choose an answer. Watch the follow-up change.
Demo only. Your answers aren’t saved.
Personal help, from question to first response
Tell us what your client wants to learn, what they already collect, and how your team will use the answers. We’ll check fit before changing their setup.
With the client’s approval, create the survey and save the OrderSurvey block separately on Thank you and Order status. Test each answer path and confirm a saved response.
Separate test submissions from customer feedback. Review the question and response pattern together, then decide whether more volume or a Pro CSV export is useful.
A straightforward starting point
Free includes 100 responses per rolling 30 days, first-order targeting and conditional questions. Pro adds unlimited responses, CSV export, webhook alerts and priority support.
Compare plan details →Calls: Monday–Friday, 9 AM–5 PM Central, subject to availability.
Email DennisA Shopify store, permission to install OrderSurvey and edit the checkout pages, and one business question to investigate. We can help your team choose the question, review the audience and test both survey placements with the client's approval.
Yes. First-order targeting is included on Free and Pro. Add the Thank you block so Shopify can identify the order's audience. On Order status, targeted surveys appear only for orders already identified through that block; older or unidentified orders are excluded.
Each store installs and manages its own OrderSurvey app. Free includes 100 responses across that store per rolling 30 days. Pro is $39 USD per store per month, billed through Shopify, with unlimited responses, CSV export, webhook alerts and priority support. There is no automatic paid upgrade.
Yes. Review responses in each client's app, or use Pro's CSV export in your own analysis. Access depends on the permissions the merchant gives your team. There is no shared agency dashboard; confirm any required integration before choosing the app.