OrderSurvey vs Kno Commerce: Which Survey App Should You Install?

OrderSurvey and Kno Commerce are both credible ways to hear from customers right after checkout on Shopify. If you're comparing them, skip the feature-count scoreboard: the decision really turns on where you want to ask, how much logic you need, what your security review will tolerate, and how the price behaves as responses grow.

As with every comparison we publish, this page describes OrderSurvey concretely from the actual product and gives you a fair framework to evaluate Kno yourself. Vendor details and pricing shift often, so we don't quote specific features or prices for Kno Commerce here. Confirm its current details on the Kno Shopify App Store listing before you decide.

The dimensions that decide it

Five questions settle almost every survey-app decision:

1. Where it can ask. Thank-you page, order status page, in-store (POS).
2. Logic and targeting. Branching follow-ups, segmentation, multiple concurrent surveys.
3. What you're optimizing for. Attribution, satisfaction and NPS, or product feedback.
4. Permissions and privacy. How much of your store data the app requests on install.
5. Pricing model. How cost scales as your response volume grows.

How OrderSurvey approaches it

The concrete version:

• Three survey surfaces. The thank-you page (right after checkout), the order status page, and Shopify POS for in-store, post-sale feedback. One program across online and retail.
• Question types. NPS (0 to 10), CSAT and star ratings (1 to 5), single-select, multi-select, dropdown, short text, and long text.
• Logic. Conditional branching, so a follow-up question only shows based on a previous answer. Surveys can run multiple questions with pagination.
• Targeting rules. Order total, item quantity, products and variants, customer tags, shipping country, and currency. (POS surveys target by location only.)
• Multiple surveys at once. Run several concurrently with a priority order and a default-survey fallback, plus optional start and end dates.
• Acting on data. Low-score alerts (for example, to a Slack webhook) fire when NPS lands at or below a threshold you set. Export every response as CSV.
• Privacy. Built on Shopify's native checkout, customer-account, and POS UI extensions, so it reads the order context it needs without requesting broad data scopes from your store.
• Pricing. Free up to 100 responses per 30 days. Pro is a flat $49/month for unlimited responses. No per-response metering above that.

Kno Commerce, described fairly

Kno Commerce is a well-established post-purchase survey platform in the Shopify ecosystem, popular with DTC brands for attribution and customer-insight surveys, and it deserves a spot on your shortlist.

The specifics (placements, logic depth, integrations, data scopes, and pricing tiers) change over time, so take them from Kno's current Shopify App Store listing rather than from any third-party summary (including this one). Then run the listing through the same checklist you'd apply to us.

A fair comparison framework

OrderSurvey's column reflects the product today; fill in Kno's from its listing.

Run the live test

The fastest way to decide OrderSurvey vs Kno Commerce is a week of real orders through both:

1. Run the identical question in both apps, a single NPS prompt or a "How did you hear about us?" select keeps it apples to apples.
2. Pick the placement deliberately. Thank-you page and order status page behave differently; our placement breakdown explains the tradeoff.
3. Read the install scopes. An app that only needs order context shouldn't be requesting customer PII or catalog access. Here's what survey apps actually need.
4. Export from both. If the CSV needs cleanup before you can pivot by channel or order value, that's a recurring tax.
5. Trigger a low-score alert. An unhappy customer surfacing in Slack within minutes beats a response buried in a dashboard.

Who should pick what

• You're deep in dashboards and integrations. If your team lives in an analytics stack and wants survey data piped everywhere, evaluate Kno's integration list against your tools, and price it at your real volume.
• You want clean data with minimal ceremony. OrderSurvey favors a simpler setup: build, target, branch, alert, export. Most merchants launch their first survey in minutes.
• You sell in person as well as online. OrderSurvey runs on Shopify POS alongside both web placements, one feedback loop across retail and online. Confirm whether Kno covers POS at all. See how POS surveys work.
• Your security review is strict. OrderSurvey requests no broad data scopes by design. Compare install permissions side by side.
• You want predictable cost. Flat $49/month unlimited vs. anything metered: model your real monthly response volume before trusting headline prices.

The bottom line

Both apps can run a serious post-purchase program. If your priority is a heavyweight insights platform wired into a large analytics stack, give Kno a real evaluation. If you want attribution and satisfaction surveys across the thank-you page, order status page, and your retail stores, with a privacy-light install and a price that never scales against your growth, that's precisely the product OrderSurvey is.

Before you commit either way, run the checklist in our buyer's guide to post-purchase survey apps, and shape better questions with our 25 post-purchase survey questions.

Frequently asked questions