Free Shopify Survey Apps: Limits, Exports and When to Upgrade

A free Shopify survey plan can be useful when its response allowance, placements and reporting match the job you need to do. Start by choosing one question and deciding who will read the answers. Then check the limits that could interrupt that workflow.

OrderSurvey has an ongoing Free plan and a paid Unlimited plan. This guide explains how to evaluate a free plan and where our own plan changes from free to paid. Other apps' limits can change; confirm their current listings and billing screens before choosing.

Check the plan against a real reporting job

For example, a team that wants to read ten checkout-friction comments may be able to work entirely in the app. An agency that needs a weekly spreadsheet for a client may need CSV export even with the same ten responses. The reporting requirement matters alongside volume.

Response allowance: use your observed collection rate

Order volume and survey responses are different counts. Some buyers will not see an eligible survey, and some who see it will not answer. There is no universal response count that makes every survey reliable.

OrderSurvey Free includes 100 responses across your store per rolling 30 days. This is a shared store allowance, not 100 for every survey. At the limit, collection pauses until usage falls below the limit or you upgrade. A rolling window does not reset on the first day of each calendar month.

Use your own collection history to assess headroom. For an illustrative planning example, if you expect 80 responses in the next rolling period, that volume is within the Free allowance; 150 would exceed it. These figures are not response-rate forecasts or a guarantee that either sample answers your business question. See the response-rate guide for the difference between orders, displays and responses.

Placement: publishing is part of setup

Shopify documents Thank you and Order status UI extensions for Basic or higher, while extensions on the information, shipping and payment steps require Plus. Check the app's own supported surfaces too. See Shopify's checkout-app availability and setup guidance.

In OrderSurvey, create an enabled survey and add the app block separately to the Thank you and Order status pages in Shopify's editor. Save the configuration and verify an eligible test response. Installing the app alone does not publish those blocks.

The Order status page can be visited before delivery. Choosing that placement does not schedule a survey for after delivery, and OrderSurvey does not currently provide a delivery-triggered survey. Match the question to what the buyer can know when they encounter it.

Questions and targeting: buy only the complexity you need

A single question can answer a useful question about the shopping experience. Conditional follow-ups help when different answers need different details; targeting helps when a question is relevant only to some orders.

Both Free and Unlimited include OrderSurvey's conditional follow-ups and first/repeat-order targeting. First order means the customer's first completed order, not their first visit. On Order status, that classification depends on the Thank you block recording it. Follow the segmentation guide and test both placements before relying on the audience setting.

Reporting: check the actual output

OrderSurvey Free lets you review responses in the app. CSV export requires Unlimited. Before paying for a reporting workflow, watch the product walkthrough and inspect its illustrative CSV.

The export has one row per answered question. It includes answer details and order IDs, but does not automatically calculate revenue attribution or classify free text for you. If those are your goals, review the channel-report workflow and manual answer-categorization guide first.

Performance and permissions are separate evaluation questions. Check the placement and testing guide and OrderSurvey permissions guide. An extension architecture alone is not a guarantee of zero performance impact in every store.

Run one useful survey on Free

1. Choose a decision, such as which product-page information to clarify.
2. Ask one relevant question, such as “Was any information hard to find before you ordered?” Offer an optional detail field.
3. Publish the intended page blocks and confirm a saved test response.
4. Review the incoming answers on a regular schedule. Keep test answers separate and record counts alongside any percentages.
5. Investigate a specific finding and record what you changed. Survey comments identify things to examine; they do not establish that a change increased conversion.

Our survey examples and setup guide can help with the first question and launch checks.

Choose Unlimited when the paid workflow is useful

Unlimited is $24 USD/month, billed through Shopify. It includes everything in Free, unlimited responses, CSV export, webhook alerts for low NPS answers and priority support. Webhook alerts require configuration; they are not a general email or SMS survey service.

Upgrade for a specific need: more response capacity, a repeatable export/reporting process, or a configured alert workflow. If the Free allowance and in-app review still meet your needs, you can keep using Free. Check current plan details before subscribing.

Install OrderSurvey, or book personal setup help. We can help choose a question, check the Thank you and Order status placements, and confirm that answers are being saved.

Frequently asked questions