A better follow-up starts with the answer.

This narrated walkthrough uses actual app captures. The builder preview simulates a customer path; it does not save answers, open destination links or tag customers. The setup screen shows this development store’s previous test activity.

What the walkthrough shows

1. Connect the questions. In the visual builder, scores 0–6 reveal “What went wrong?”, 7–8 reveal “How can we improve?”, and 9–10 lead to a thank-you message.
2. Test a change. Select 2, then 9. The low-score question disappears when it no longer belongs to the path.
3. Check completion. Submit the preview to inspect the configured ending.
4. Publish each placement. Enable your survey, add the OrderSurvey block separately to Thank you and Order status in Shopify’s editor, and save each page. Complete a qualifying test order and confirm the answer under Responses.

NPS is shown to demonstrate branching. Ask about an experience the buyer has actually had; a just-placed order cannot establish satisfaction with a product that has not arrived.

Inspect an example export

Download the illustrative response CSV. These fictional rows use the actual export columns. One order can have multiple answer rows. Filter to your discovery question and count distinct order IDs when reporting buyer counts. Order revenue is not automatically included.

Choose the workflow you need

• First-order targeting and its Order status limitations
• A checklist for testing every conditional path
• Ask buyers about ChatGPT and AI discovery
• Compare OrderSurvey and Zigpoll

Transcript

OrderSurvey helps Shopify merchants ask useful questions after a purchase. Here is the actual visual builder in our development store. This example routes three score ranges to different follow-ups.

Choose a low score in the preview. What went wrong appears, and the matching branch is highlighted. Only the relevant follow-up is shown.

Now change the score to nine. The low-score follow-up disappears, and this branch leads to its own thank-you message.

Submit the preview to check the ending. Preview answers are not saved. Test your published block separately to verify response collection.

In Setup, open Shopify’s editor and add the block separately to Thank you and Order status. Save both placements, then confirm a test answer in Responses. Start free, or book personal setup help.