OrderSurvey vs Fairing: Which Post-Purchase Survey App Fits Your Store?

OrderSurvey and Fairing (formerly EnquireLabs) both collect feedback from customers right after they buy on Shopify. If you're weighing OrderSurvey vs Fairing, the decision won't be settled by a feature-count scoreboard. It comes down to where you sell, what you're trying to learn, how much store access you're comfortable granting, and how price scales with your order volume.

This page describes OrderSurvey concretely from the actual product and gives you a fair framework to evaluate Fairing yourself. Vendor details and pricing shift often, so we don't quote specific features or prices for Fairing here. Confirm its current details on the Fairing Shopify App Store listing before you decide.

The dimensions that decide it

When operators pick a post-purchase survey app, the choice almost always comes down to five things:

1. Where it can ask. Thank-you page, order status page, in-store (POS).
2. Logic and targeting. Branching follow-ups, segmentation, multiple concurrent surveys.
3. What you're optimizing for. Attribution, satisfaction and NPS, or product feedback.
4. Permissions and privacy. How much of your store data the app requests on install.
5. Pricing model. How cost scales as your response volume grows.

Run both apps through those five and the decision usually makes itself.

How OrderSurvey approaches it

Here's the concrete version, no hedging.

• Three survey surfaces. The thank-you page (right after checkout), the order status page, and Shopify POS for in-store, post-sale feedback. One program across online and retail.
• Question types. NPS (0 to 10), CSAT and star ratings (1 to 5), single-select, multi-select, dropdown, short text, and long text.
• Logic. Conditional branching, so a follow-up question only shows based on a previous answer. Surveys can run multiple questions with pagination.
• Targeting rules. Order total, item quantity, products and variants, customer tags, shipping country, and currency. (POS surveys target by location only.)
• Multiple surveys at once. Run several concurrently with a priority order and a default-survey fallback, plus optional start and end dates.
• Acting on data. Low-score alerts (for example, to a Slack webhook) fire when NPS lands at or below a threshold you set. Export every response as CSV.
• Privacy. Built on Shopify's native checkout, customer-account, and POS UI extensions, so it reads the order context it needs without requesting broad data scopes from your store.
• Pricing. Free up to 100 responses per 30 days. Pro is a flat $49/month for unlimited responses. No per-response metering above that.

Fairing, described fairly

Fairing is one of the best-known names in post-purchase attribution surveys, widely used by DTC brands to answer "How did you hear about us?" at scale and pipe the results into their analytics stack. It belongs on any serious shortlist in this category.

Beyond that neutral positioning, the specifics (exact placements, question logic, integrations, scopes requested, and how pricing tiers scale with order volume) are best taken straight from Fairing's current Shopify App Store listing, because they change. Treat the listing as the truth and run it through the same checklist you'd apply to us.

A fair comparison framework

Fill in the Fairing column yourself from its listing. OrderSurvey's column reflects the product as it stands today.

Who should pick what

An honest read:

• You're an attribution-first, high-volume DTC brand with a data team. Fairing built its reputation here. Evaluate its integrations against your stack, and model what your monthly order volume costs on its pricing. Then compare that number against a flat $49/month. Our attribution survey playbook covers how to structure the question either way.
• You want attribution plus satisfaction in one tool. OrderSurvey runs "How did you hear about us?", NPS, and CSAT programs side by side with branching and targeting, and exports it all as CSV. See turning channel answers into ROI decisions.
• You sell in person as well as online. OrderSurvey runs surveys on Shopify POS alongside the thank-you and order status pages, so retail feedback lands in the same system. Confirm whether Fairing covers POS at all.
• Your security review is strict. OrderSurvey is built on native extensions specifically to avoid broad data scopes. Compare what each app requests on install, our guide to survey app permissions and scopes explains what to look for.
• You want predictable cost as you grow. Flat pricing with unlimited responses is easy to budget. If a tool meters by response or order volume, model your real numbers before comparing headline prices.

The bottom line

If you're a large, online-only brand whose whole reason for surveying is feeding attribution data into a deep analytics stack, evaluate Fairing seriously, that's its home turf. If you want one privacy-light app that covers attribution and satisfaction across the thank-you page, order status page, and your retail stores, at a flat price that doesn't climb with order volume, OrderSurvey was built for exactly that.

Whatever you choose, score it against a real checklist first: our buyer's guide to post-purchase survey apps walks through the evaluation, and the complete guide to post-purchase surveys covers the strategy behind whichever tool you pick.

Frequently asked questions