OrderSurvey vs KnoCommerce vs Fairing: Compare the Right Plan

Compare the plan that supports your actual workflow. Compare the included capabilities across OrderSurvey, KnoCommerce and Fairing. An order allowance is not a response allowance.

We build OrderSurvey. This page uses public vendor sources checked October 25, 2026 and our current product implementation. It does not claim hands-on testing of the other apps.

Published pricing at a glance

Sources: KnoCommerce pricing and Fairing pricing. Check current terms before subscribing; these figures are not quotes for a custom configuration.

Three practical evaluation cases

One short discovery survey. Start with the question and follow-up you need. OrderSurvey includes branching on Free. A small allowance or a lower-priced competitor plan may be enough; you do not need to upgrade just to prove that buyers will answer.

A survey connected to a marketing data stack. List the exact destinations, fields and reports your team uses. KnoCommerce and Fairing publish integration capabilities. Compare those against an actual OrderSurvey Unlimited export or webhook, rather than assuming all routes produce the same data model or analysis.

In-store and online feedback. OrderSurvey has a Shopify POS extension as well as both online blocks. Test the store's actual device and workflow. POS does not supply the same targeting context as the online checkout. Check each other vendor's current placement documentation; this page does not claim OrderSurvey is the only POS option.

OrderSurvey details to check

Free includes unlimited surveys, conditional follow-ups and 100 responses per rolling 30 days. Unlimited is $24/month for unlimited responses and priority support. CSV export and webhook alerts require Unlimited.

The app supports Thank you, Order status and Shopify POS. It does not send email or SMS surveys or provide public survey links. First-order and repeat-order audiences rely on Shopify's Thank you context; Order status needs the previously recorded classification. Existing customer-tag targeting is unavailable on checkout pages. Applying a tag after a response is a separate feature.

The base install requires no Shopify Admin API data scopes. Optional customer tagging needs write_customers permission and an authenticated customer. The app still processes answers and order context; see the privacy policy.

Create and enable a survey, then add and save the block separately on the Thank you and Order status pages. Test a real order and each answer path. For POS, use an all-orders survey without order-rule conditions. Installing an app alone does not make its survey visible.

Before switching, export history and check the old provider's retention policy. Do not assume answers transfer automatically. Compare finalists in separate periods rather than showing both surveys to the same buyer. Book personal setup help if you want assistance testing the blocks.

The detailed comparisons cover KnoCommerce and Fairing. Try OrderSurvey Free if its survey workflow matches yours.

Frequently asked questions