OrderSurvey

Shopify post-purchase survey guides

Set up your survey, choose useful questions, and make sense of customer feedback.

More guides

Agentic Commerce

Reconcile AI Referrals and Shopify Survey Answers Without Double Counting

Compare Shopify order attribution with buyer-reported AI assistance using a four-cell worksheet and a worked example that preserves unknowns.

3 min read

Shopify How-Tos

Can shoppers use your Shopify survey without seeing the screen?

A merchant-led accessibility check for Shopify thank-you page surveys, with keyboard tasks, screen-reader prompts and a reproducible issue report.

3 min read

NPS & CSAT

Shopify NPS Alerts Not Sending

Troubleshoot OrderSurvey NPS alerts by checking Unlimited access, saved settings, score thresholds and delivery status. Learn when to retry and when to contact support.

5 min read

Analytics & Reporting

Export Shopify Survey Responses to CSV: Filters and Row Counts

Export OrderSurvey answers with the right survey and date filters. Compare the two CSV layouts, count answering orders correctly and preserve IDs in Excel.

6 min read

Survey Design

Shopify Survey Discount Codes: Shared vs. Unique Rewards

Plan a discount after a Shopify survey. Compare shared and unique codes, check redemption limits, and see what OrderSurvey can display after submission.

7 min read

Setup Guides

Which Shopify Survey Question Should Come First?

Choose the first question in a Shopify post-purchase survey, place follow-ups in a useful sequence, and reorder OrderSurvey questions without breaking branches.

5 min read

Setup Guides

How to Translate Shopify Post-Purchase Surveys

Translate Shopify survey questions and understand interface-language limits. Includes an English/German example and checks for Thank you and Order status.

6 min read

Survey Design

Required vs. Optional Shopify Survey Questions: What to Choose

Choose required and optional Shopify survey questions, test conditional follow-ups, and report skipped answers accurately. Includes a worked example.

6 min read

Shopify How-Tos

Shopify Survey Not Showing? Check Preview vs. Live Orders

Troubleshoot a missing Shopify survey using page placement, live display checks, audience rules and response usage. Includes a repeatable two-order test.

7 min read